Open a Support Ticket
All requests are logged in our database with a unique tracking code.
Frequently Asked Questions
How does the 100% bounce replacement credit work?
If you unlock a contact and your email bounces back with a permanent delivery failure, open a ticket under "Recruiter Data Issue" with the recruiter's name. We verify the bounce log and credit 1 replacement credit back to your account immediately.
Do unused credits expire?
No! Credits purchased on MailBee AI roll over month-to-month and never expire while your account remains active.
Can I request my own contact removal from the directory?
Yes. If you are an HR or recruiting professional listed in our directory and prefer not to be indexed, email privacy@mailbee.ai from your corporate domain. We permanently remove records within 48 hours.